On 10th May 2013 me and my blogger friend Dolon from Poutpretty Decided to buy some NYX products from Blanc To Noir site since they were having international shipping 50% off on orders above $30.
Below are the screen shots of the order no. and the products we ordered.
It was already 25th June and i still hadn't received the order so i sent a mail to their customer care enquiring about it.
Here is their reply.
On Aug 9th i emailed them again saying it has been more than 60 days (already 90 days) and we still haven't received their order.
To which they replied on 16th Aug asking me to fill the refund/loss forms which i did and sent it back to them.
They said i would get the refund within 7-10 days.
It's already end of september now and there is no news from them nor have i received the refund.
I am so furious and frustrated.
This is the worst online shopping experience for me.
I swear i will never shop from them again.
If they are running an online store they should have proper customer service.
What is the use of having 30%-50% off on their products and cheating people off their money.
It seems like i'm not the only one facing this problem.
Some of my other beauty blogger friends have also not receieved their order and even worse, the customer service is not even replying to them.
We have given up hope of getting our refund/replacements.
This is outrageous and after such a bad shopping experience i doubt i will ever shop from them again.
I would suggest my readers to shop from them at your own RISK.